Employees – Katz/Pierz

Customer First!
For Employees

Exceptional customer service at Katz/Pierz is more than a process, system or procedure…it’s an attitude and philosophy that is demonstrated at every point of customer contact. From having a friendly person answer your calls, to providing accurate answers to employee questions, all the way to timely resolution of complex problems…Customer First! is the foundation of everything we do.
We combine technology with responsive, personal service.

  • Employee Navigator gives members mobile access to important company and benefit detail
  • Customer First! gives members one-on-one, caring, personal assistance from an experienced advisor on a wide range of issues.
  • Education
    • Enrollment decisions
    • Network provider impact on out of pocket cost
    • Cost/Benefit value assessment
    • HRA and HSA mechanics
    • Transition from group to Medicare
    • PPACA $0 cost preventive services
    • Answer any and all questions related to benefit programs
  • Benefit problem resolution
    • Claims investigation
    • Resolve claim payment errors and denials
    • Claims advocacy and appeals
    • Resolve eligibility issues
  • Medical procedure precertification assistance
  • Pharmacy precertification assistance
  • Coordination of care assistance
  • Counsels members with sensitive healthcare issues
  • Employee Navigator mobile app
    • Virtual ID card
    • Plan summaries
    • Provider locator
    • Much more…