Exceptional customer service at Katz/Pierz is more than a process, system or procedure…it’s an attitude and philosophy that is demonstrated at every point of customer contact. From having a friendly person answer your calls, to providing accurate answers to employee questions, all the way to timely resolution of complex problems…Customer First! is the foundation of everything we do.
We combine technology with responsive, personal service.
- Employee Navigator gives benefit administrators an efficient cloud-based system to manage HR functions
- Customer First! gives benefit administrators one-on-one, personal assistance from an experienced advisor on a wide range of issues.
- Plan installation
- Open enrollment management
- Employee education
- Custom benefit guides
- Onsite meetings
- Enrollment processing & eligibility management
- COBRA coordination
- Billing/Account reconciliations
- Problem resolution
- Employee Navigator
- On-board new hires
- Manage employee data
- Communicate and enroll benefits
- Simplify ACA tracking and reporting
- Benefit / Compliance advisory
- HR consultancy